SHIPPING POLICY
Shipping Method & Delivery
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Shipping Carrier: We partner with reliable carriers, including FedEx and UPS, to deliver your items.
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Shipping Time: Our processing time is typically up to 14 business days from the date of your order. Please note, this time frame may vary based on product availability and location.
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Standard Shipping: We offer standard shipping only, which includes delivery to your curbside. Assembly and setup are not included.
Shipping Locations
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We currently only ship within the United States (excluding U.S. territories). We are unable to ship to international addresses at this time.
Shipping Charges
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Shipping is free on all orders! There are no additional charges for delivery, so the price you see at checkout is the price you pay.
Order Tracking
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Once your order has been processed and shipped, you will receive a tracking number via email so you can track the status of your shipment.
Delivery Times
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Please note that delivery times may vary depending on your location and the carrier’s schedule. While most shipments arrive within the expected time frame, delays may occur during busy seasons or due to unforeseen circumstances.
Delivery Address
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Please ensure your delivery address is accurate when placing your order. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.
Customer Support
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If you have any questions or need assistance with your shipment, please contact our customer support team at support@mincamodernfurniture.com or [Your Support Phone Number]. We are happy to help!
Thank you for choosing us for your furniture needs. We look forward to delivering your order!
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your furniture, we offer a 15-day return policy. Please review the details of our return process below:
Return Eligibility
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Time Frame: You have 15 days from the delivery date to initiate a return.
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Condition: Items must be in new, unused condition and in their original packaging. Returns of opened, used, or assembled furniture cannot be accepted unless there is a defect or damage during shipping.
How to Initiate a Return
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Contact Us First: To start the return process, please contact our customer support team at support@mincamodernfurniture.com or [Your Support Phone Number] within 15 days of receiving your order.
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Provide your order number, and our team will guide you through the return process and send you a return authorization if applicable.
Refund Process
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Once your return is approved and the item is received in acceptable condition, you will receive a full refund to your original payment method.
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Please note that the refund does not include any shipping charges, as we offer free shipping on all orders.
Return Shipping
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The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or defective items).
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us immediately (within 15 days) and provide photos of the damage. We will arrange a return or replacement at no additional cost to you.
Exclusions
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We are unable to accept returns on final sale items or any customized/assembled furniture.
Customer Support
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If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at support@mincamodernfurniture.com or [Your Support Phone Number].
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Thank you for shopping with us. We are committed to ensuring you have a positive experience with your purchase!